Privacy Policy

Overview

Cyntrix Labs is committed to handling your personal information responsibly. This Privacy Policy describes what information we collect when you use our website or make a purchase, how we use it, and your rights regarding that information.

By using this site, you agree to the collection and use of your information as described in this policy. This policy applies to cyntrixlabs.com and any services operated by Cyntrix Labs.

Information We Collect

Contact and Order Information

When you contact us or place an order, we may collect the following:

• Full name
• Email address
• Mailing address
• Phone number
• Order details and purchase history
• Messages or inquiries you submit through our contact form

Payment Information

Payments are processed by Stripe. We do not store your full credit or debit card details on our servers. Stripe processes and stores payment data in accordance with their own privacy policy and PCI DSS compliance requirements. You can review Stripe's privacy policy at stripe.com/privacy.

Site Usage Data

We use Vercel Speed Insights to monitor site performance. This service collects aggregated, anonymized data about page load times and core web vitals. It does not track individual users or use cookies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status or inquiries
• Provide customer support
• Maintain business records as required
• Improve our products and services

Marketing Communications

We do not currently send marketing or promotional emails. If we introduce a mailing list in the future, participation will be opt-in only, and every message will include a clear and simple way to unsubscribe. We will not add you to any marketing list without your explicit consent.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Third-party vendors such as Stripe (payment processing) and Vercel (hosting and analytics) that assist us in operating the site and fulfilling orders.
• Legal compliance: If required to do so by law or in response to a valid legal request.

Data Retention

We retain order and contact information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. If you would like your information removed from our records, you can request deletion by contacting us directly.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future marketing communications

To exercise any of these rights, please contact us through our contact page.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us through our contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we handle your information.

Contact

If you have questions about this Privacy Policy or how your data is handled, please reach out through our contact page.