Terms of Service

Overview

These Terms of Service govern your use of the Cyntrix Labs website and the purchase of any products, software, digital files, or services offered through it. By accessing this site or placing an order, you agree to these terms in full.

Cyntrix Labs operates as a Texas-based business. The legal entity name may be updated as the business becomes formally registered. These terms will reflect any such changes upon update.

Services and Products

Cyntrix Labs offers the following through its two divisions:

Cyntrix Works

• Laser-engraved physical products
• 3D-printed physical products
• Custom engraving services
• Digital 3D model file downloads
• OrderTrax, a SaaS order management platform for small production businesses

Cyntrix Systems

• Software licenses and tools
• Professional workflow services

Orders and Payment

All purchases are subject to availability and acceptance by Cyntrix Labs. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.

Payments are processed through Stripe, a third-party payment processor. By completing a purchase, you also agree to Stripe's terms. Cyntrix Labs does not store your full payment card details.

Prices are listed in USD and are subject to change without notice. Tax may be applied at checkout based on applicable law.

Intellectual Property

All content on this website, including text, images, product designs, software, and digital files, is the property of Cyntrix Labs and is protected by applicable intellectual property laws. Nothing on this site grants you any license or right to use our intellectual property except as described below.

3D Model Files: Personal Use License

Purchasing a personal use license for a 3D model file grants you a non-exclusive, non-transferable license to print and use the model for personal, non-commercial purposes only. The following are not permitted under a personal use license:

• Selling, distributing, or sharing the original file
• Using the model to manufacture or produce items for sale
• Recreating or repackaging the design for commercial use

Any derivative design that is based on, adapted from, or substantially similar to a Cyntrix Labs original design remains the intellectual property of Cyntrix Labs, regardless of modifications made.

3D Model Files: Commercial Use License

A commercial use license grants permission to print and sell physical items produced from the model file, subject to the specific terms included with that license tier. Commercial licenses do not grant rights to resell, sublicense, or redistribute the digital file itself. Derivative designs remain the property of Cyntrix Labs.

Prohibited Uses

You agree not to use this site or our products for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with any other party's use of it. Prohibited uses include but are not limited to:

• Submitting false or fraudulent orders
• Using our digital files in violation of the applicable license
• Attempting to reverse-engineer or copy our software products
• Using our site in any manner that violates applicable law

Disclaimer of Warranties

This site and all products are provided on an "as is" and "as available" basis. Cyntrix Labs makes no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the site will be uninterrupted or error-free, that defects will be corrected, or that the site or servers are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, Cyntrix Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site or our products. Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the specific product or service at issue.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Texas.

Changes to These Terms

Cyntrix Labs reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

Contact

If you have questions about these Terms of Service, please reach out through our contact page.